Your Guide to Cancellations, Changes, and Flexibility with VivaAerobus

Leading Mexican ultra-low-cost airline VivaAerobus is committed to provide its customers convenient and economical air travel choices. The airline is aware that plans might alter at the last minute and travellers may need to reschedule or amend their trips. A thorough cancellation policy that details the guidelines and processes for cancellations, refunds, and flight adjustments has been developed by VivaAerobus to accommodate these circumstances. We will examine the nuances of the Vivaaerobus cancel flight in this comprehensive guide, arming you with the knowledge you need for a trouble-free trip.

1.  Eligibility for Cancellation and Time Limit:

Subject to a few restrictions, VivaAerobus allows customers to change their flight plans and ask for a refund. The kind of fare and the window of time during which the cancellation is made determine the eligibility for a refund:

Standard Fare: If a reservation was made at least seven days prior to the departure time, passengers with Standard Fare tickets may cancel their flights and receive a refund within 24 hours of making the reservation. The traveller has 24 hours from the time of booking to cancel and obtain a full refund if the booking is made less than seven days before departure.

Regular Fare: Tickets purchased at regular fare are often non-refundable. But if the traveller selects the flexible add-on service VivaFlex, they are eligible for a refund if they cancel before the departure date.

Promo Fare: Promo Fare tickets have the strictest restrictions and do not provide cancellation rights to customers.

2. Fares that Are Refundable vs. Non-Refundable:

To meet the demands of various passengers, VivaAerobus provides both refundable and non-refundable pricing choices. Standard Fare and Regular Fare with VivaFlex are refundable tariffs that let travellers to change their flight plans and get a full or partial refund. On the other side, non-refundable tickets, such as Promo Fare, may not grant a refund but instead give the passengers a few options.

 

3. VivaAerobus's Policy for Flight Changes:

Passengers have the option to alter their travel arrangements rather than completely cancelling a flight. Flight changes are allowed by VivaAerobus, subject to availability and fare difference (if any). Depending on the kind of fare chosen, different rules apply for changes:

Standard Fare: Up to 24 hours before to the scheduled departure time, passengers holding Standard Fare tickets may alter their flights. VivaAerobus' customer support may be contacted or changes can be made online. However, there can be fare variations.

 

Regular Fare: Travellers with Regular Fare tickets who also purchased VivaFlex will have more freedom and won't be charged extra change costs when changing their flights. Fare variations may still be present.

 

Promo Fare: Passengers are often not permitted to alter their flights after purchasing a ticket with a promo fare. However, if a refund is due, they can use VivaAerobus' cancellation policy to their advantage.

 

4. Cancellation Fees:

VivaAerobus charges cancellation fees to customers who desire to change their travel plans for non-refundable rates like Promo Fare. The passenger's total fare is often reduced by the cancellation costs. The actual charge may change based on a number of variables, including the time of cancellation and the kind of ticket booked.

5. VivaAerobus' Schedule Change Policy:

Occasionally, for operational reasons, VivaAerobus may have to alter its flight itineraries. In these situations, the airline normally tells the impacted passengers via phone or email. These are the choices available to passengers:

 

Accept the Changes: Passengers have the option of accepting the amended itinerary without taking any further action if the schedule change is minimal and has no influence on their travel plans.

 

Request a Refund: Passengers may ask for a full refund, even for non-refundable rates, if the schedule change is significant and no longer acceptable for them.

 

Request a Different Flight: Depending on availability, passengers may also ask to be rebooked on a different flight with the same schedule.

Conclusion:

The Vivaaerobus cancellation policy is designed to provide customers the ease and flexibility they want when their travel plans change. The distinction between refundable and non-refundable tickets makes it easy for customers to decide which option best suits their needs and budget. VivaAerobus works to provide choices that match your needs and guarantee a hassle-free travel experience, whether you need to cancel, alter, or reschedule your ticket. You may travel with assurance knowing that VivaAerobus is committed to assisting you in making the most of your trip by comprehending the cancellation policy and heeding the supplied advice by doing so.